Refund and Returns Policy for Chicgemstoness Jewelry Store

Effective Date: November 16, 2024

At Chicgemstoness Jewelry Store, we strive to ensure that our customers are completely satisfied with their purchase. However, we understand that there may be occasions when you wish to return or exchange an item. Please read our Refund and Returns Policy below for detailed instructions on how to initiate a return or exchange.

1. Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you can return it within 30 days of receiving your order for a refund or exchange, subject to the following conditions:

  • The item must be in new, unused, and unworn condition.
  • The item must be returned with all original packaging, including boxes, dust bags, certificates of authenticity (if applicable), and tags intact.
  • The item must not show any signs of wear or damage, including scratches, tarnishing, or any alterations made after purchase.
  • Custom-made, engraved, or personalized jewelry may not be returned unless the item is defective or damaged.

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

  • Contact Us: Email our customer service team at info@chicgemstoness.com or call us at (856) 751-7201 within 30 days of receiving your order to initiate the return or exchange process. Include your order number, the item you wish to return, and a brief reason for the return.
  • Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number. This number must be included on the return package to ensure proper processing.
  • Packaging the Item: Carefully pack the item in its original packaging, along with the RMA number, and any relevant documentation (such as certificates or receipts). Please ensure the item is securely packed to prevent any damage during shipping.
  • Shipping the Return: Return the item to the address provided by our customer service team. Please use a trackable shipping service to ensure the item reaches us safely. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above. If your return is approved, we will process your refund within 7-10 business days.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be processed to the same card.
  • Non-Refundable Items: Shipping fees and any applicable taxes are non-refundable, unless the return is due to a defect or mistake on our part.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us as soon as possible. We will do our best to accommodate your request, depending on availability.

  • If the exchange item is of equal or lesser value, we will process the exchange at no additional cost to you (excluding return shipping fees).
  • If the exchange item is of higher value, you will be responsible for the difference in price and any additional shipping fees.

Please note that exchanges are subject to availability, and certain items may be discontinued or out of stock.

5. Defective or Damaged Items

If you receive a defective or damaged item, please notify us immediately upon receipt of your order. We will gladly provide you with a full refund or replacement if the item is deemed defective or damaged, provided that the item is returned in accordance with our return instructions.

To expedite the process, please email us at info@chicgemstoness.com with:

  • Photos of the damaged or defective item
  • A description of the issue
  • Your order number

6. Non-Returnable Items

Please note that the following items are non-returnable:

  • Custom-made, engraved, or personalized items unless they are defective or damaged.
  • Gift cards or store credits.
  • Items that have been worn or altered in any way.

7. International Returns

For international customers, the same return policy applies. However, please be aware of the following:

  • Return Shipping Costs: The customer is responsible for return shipping fees for international orders. We recommend using a trackable service.
  • Customs Fees and Duties: Any customs fees, taxes, or duties incurred during the return process are the responsibility of the customer.

8. Late Returns

Returns made after the 30-day window may not be eligible for a refund or exchange. If you need to return an item outside the 30-day period, please contact us, and we will assess the situation on a case-by-case basis.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return or exchange, please do not hesitate to contact us:

By shopping with Chicgemstoness Jewelry Store, you agree to abide by this Refund and Returns Policy. We are dedicated to ensuring your complete satisfaction and aim to make every return or exchange process as easy and straightforward as possible. Thank you for choosing us!